AUSTRALIAN STANDARD SHIPPING RATES

We aim to dispatch all orders placed before 11am AESTon the same day. A flat rate of $12.00 applies for standard shipping on all domestic orders under $159. Free standard shipping is automatically applied to all orders over $159 within Australia.

AUSTRALIAN EXPRESS SHIPPING

We offer a $15.00 flat rate for express shipping on all domestic orders within Australia. 

AUSTRALIAN SHIPPING TIMES 

All orders are packed with care and processed within 2–3 business days after receiving your order confirmation email.
This does not include weekends and holidays. You will receive a follow up notification when your order has been shipped.

The outlined dispatch time frame is a general guide only. There may be potential delays due to high volume of orders, postal service delays and extreme weather events that may be outside of our control. 

All domestic orders are sent via our dedicated courier partners and will be with you within 3-5 business days. 

MISSING IN TRANSIT

For your convenience, we provide order tracking for all shipments. Once your order has been dispatched, you will receive a tracking number via email that you can use to monitor the progress of your delivery.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing in transit.

Please ensure your shipping address is entered correctly. Once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is ‘returned to sender’. 

In the rare case you have not received your order after 14 days or have not received your shipping confirmation email, please contact us directly, at hello@mammae.com.au with your full name, and order number, and we will be happy to look into it for you. 

P.O BOX ADDRESS

Please note, we can not send to a PO BOX address unless it is registered via Australia Post

Mammae offers international shipping to select international regions, expanding the boundaries to bring our multi award-winning products closer to you. 

We are currently shipping to New Zealand, United Kingdom, United States, Canada and Philippines.

SHIPPING RATES

We offer two shipping options for all international orders: Express and Standard. Shipping rates are calculated based on the weight and volume of your order. You will be able to see the estimated shipping cost at checkout before finalising your purchase.

• Express Shipping: This option provides faster service and is ideal for those who want their orders delivered promptly.
• Standard Shipping: A cost-effective choice for customers who prioritise value over speed. While it may extend delivery times slightly, you can trust in our commitment to dependable and reasonably-priced service.

SHIPPING TIMES 

International shipping times may vary depending on your location and the shipping method chosen.

CUSTOMS AND DUTIES

Please note that international customers may be subject to import duties, taxes, and fees imposed by their respective countries' customs authorities. These charges are not included in the shipping cost and are the responsibility of the recipient. We recommend checking with your local customs office for more information on these charges.

MISSING IN TRANSIT

For your convenience, we provide order tracking for all international shipments. Once your order has been dispatched, you will receive a tracking number via email that you can use to monitor the progress of your delivery.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing in transit.

Please ensure your shipping address is entered correctly. Once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is ‘returned to sender’. 

In the rare case you have not received your order after 14 days or have not received your shipping confirmation email, please contact us directly, at hello@mammae.com.au with your full name, and order number, and we will be happy to look into it for you. 

RETURNS AND EXCHANGES

Please review our Return and Exchange Policy for information on returning or exchanging international orders.

CONTACT US

If you have any questions or need further assistance regarding international shipping, please don't hesitate to [contact our customer support team]. We're here to help!

STATUS OF MY ORDER

When your order has been shipped, you will receive an email notification from us detailing your unique tracking number to check the status of the delivery. Please allow 48 hours for the tracking information to become available on the Australia Post website. 

In the rare case you have not received your order after 14 days or have not received your shipping confirmation email, please contact us directly, at hello@mammae.com.au with your full name, and order number, and we will be happy to look into it for you. 

Prior to making a purchase, please read this policy carefully, so that you can understand your consumer rights and what you can expect from us if you are not completely satisfied with your order.

We offer repairs, replacements or refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy. Any benefits set out in this policy apply in addition to your rights under the Australian Consumer Law.

Note: All gift cards and selected lines purchased on mammae.com.au are final sale.

In the occasional event of a manufacturing fault or if you are not satisfied with the quality and integrity of your product, we will repair, replace, or refund the product at no cost to you, provided the claim is made within 30 days of delivery.

In all cases, original proof of purchase must be provided. Only items purchased directly from the Mammae website (www.mammae.com.au) can be returned for a repair, replacement or refund. Items purchased via a stockist or specialty retailer must be returned to their original place of purchase and are subject to the retailer’s return policy.

Note: All digital gift cards and selected lines purchased on mammae.com.au are deemed final sale and cannot be returned.

SUBMIT A RETURN

Please email hello@mammae.com.au prior to returning any product, so our friendly customer care team can assist you. Be sure to include your full name, order number, details and relevant images regarding your return enquiry.

ADMINISTRATION

We aim to process all requests for repairs, replacements or refunds within 5–7 business days of receiving your email.

Approved refunds will be issued to the original form of payment once returned goods have been received and assessed in a timely and reasonable manner.

SHIPPING COSTS FOR RETURNS

If a return is required, you are initially responsible for organising the return and covering the postage. If your product is assessed and deemed eligible under Australian Consumer Law, we will reimburse you for reasonable return shipping costs.

All returned items must be sent via trackable shipping. We do not accept liability for returns not received.

If we arrange and pay for the return shipping but the product is later deemed ineligible for a refund, replacement or repair under this policy or the Australian Consumer Law, you will be required to reimburse us for the cost of return shipping.

CHANGE OF MIND

Please note that we do not offer refunds or exchanges for change of mind, incorrect product selection, or if you find the product cheaper elsewhere.

DAMAGE DURING TRANSIT

If your item arrives damaged, please contact us within 3 days of delivery. Damaged items must be returned in their original condition, including packaging.

To initiate a claim, please email hello@mammae.com.au with your order number and photos clearly showing the product and packaging damage.

We will offer a repair or replacement for items damaged in transit. While we do not reimburse return shipping for transit damage, we will cover the cost of shipping the replacement item to you.

MANUFACTURING FAULTS

We’re sorry if an item you received is not in perfect condition. If you believe your item has a manufacturing fault, please email hello@mammae.com.au within 30 days of receiving your order. Include your order number and photos of the item.

Manufacturing faults do not include general wear and tear.

If a return is requested by our team, we will cover the return shipping cost and the shipping of the replacement item.

ALLERGIC REACTIONS & SENSITIVITIES

All Mammae products are thoughtfully formulated with gentle, natural ingredients, however, individual sensitivities can occur.

In the event of an adverse reaction, you may request an exchange or refund within 14 days of purchase.

Please email hello@mammae.com.au with your order number and a description of your reaction. If a return is required, we will cover the shipping costs for both return and replacement.

EXCLUSIONS

We may refuse a refund, repair or replacement if:

• The product was misused and the misuse caused the issue.
• You were made aware of a defect before purchase.
• Other exclusions apply as permitted under the Australian Consumer Law.

GENERAL INTERNATIONAL RETURNS POLICY

Thank you for shopping with Mammae. We pride ourselves on the quality of our products and our commitment to customer satisfaction. The following terms apply exclusively to international orders i.e.orders shipped outside of Australia.

Items purchased in a specialty retailer or elsewhere must be returned to their original point of purchase.

Note, all gift cards and selected lines purchased on mammae.com.au are final sale.

RETURN PERIOD

All international orders are eligible for a return within 30 days of the receipt of the order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

RETURN SHIPPING

Customers are responsible for return shipping fees for all international orders. Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for lost return shipments.

REFUNDS

Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, minus any original shipping costs.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order to initiate a return or exchange. In such cases, [Your Brand Name] will cover the return shipping fees.

EXCHANGES

For international orders, we currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.

CUSTOM DUTIES AND TAXES

Please note that any customs duties, taxes, or other import fees incurred on international returns will be the responsibility of the customer. Mammae is not responsible for any fees charged by customs or other tax authorities.

FINAL SALE ITEMS

Certain items are marked as "Final Sale" and will not be eligible for returns. Please review product details before placing your order.

CONTACT US

If you have questions about your international order or this returns policy, please contact our customer service team at hello@mammae.com.au

Every piece in the Mammae collection is considered carefully before it reaches you which is why we don't offer refunds or exchanges for change of mind.

Should an item arrive faulty, damaged, or not as described, we'll make it right. Reach out to us at hello@mammae.com.au as soon as you notice the issue with your order number and a photo of the concern, and we'll arrange a repair, replacement, or refund with care.

This policy sits alongside, and never limits, the rights you're entitled to under Australian Consumer Law.

Note, all gift cards and selected lines purchased on mammae.com.au are final sale.

To return an item, please reach out to our friendly Customer Care Team here with your order number and specify which products you wish to return.

In an effort to reduce waste, we do not include return slips in your original order. Simply contact us here and our Customer Care Team will be happy to help you submit  your return.

Contact our friendly Customer Care Team here and we’ll be sure to make it right.

Please allow 5-7 business days for your return to arrive at our Mammae HQ. The goods are to be received by Mammae and deemed eligible for a repair, replacement or refund under the terms of this policy (including under the Australian Consumer Law). For an authorised refund, we will initiate this transaction which will be credited back to your original form of payment (typically within 3-7 business days).

We do not offer any form of return or refund if you change your mind, have made the wrong product selection or find the same product cheaper elsewhere.

If you believe that your purchase has a manufacturing fault, please email our friendly customer service team at hello@mammae.com.au with your order number, photo/s and the details of the fault. Our team will happily assist you further.