AUSTRALIAN STANDARD SHIPPING RATES

We offer a $12.00 flat rate for standard shipping on domestic orders under $150 within Australia. Free standard shipping applies for all orders over $150 within Australia. 

AUSTRALIAN EXPRESS SHIPPING

We offer a $15.00 flat rate for express shipping on all domestic orders within Australia. 

AUSTRALIAN SHIPPING TIMES 

All orders are packed with care and processed within 2–3 business days after receiving your order confirmation email.
This does not include weekends and holidays. You will receive a follow up notification when your order has been shipped.

The outlined dispatch time frame is a general guide only. There may be potential delays due to high volume of orders, postal service delays and extreme weather events that may be outside of our control. 

All domestic orders are sent via our courier partners Australia Post or Sendle and will be with you within 3-5 business days. 

MISSING IN TRANSIT

For your convenience, we provide order tracking for all shipments. Once your order has been dispatched, you will receive a tracking number via email that you can use to monitor the progress of your delivery.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing in transit.

Please ensure your shipping address is entered correctly. Once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is ‘returned to sender’. 

In the rare case you have not received your order after 14 days or have not received your shipping confirmation email, please contact us directly, at hello@mammae.com.au with your full name, and order number, and we will be happy to look into it for you. 

P.O BOX ADDRESS

Please note, we can not send to a PO BOX address unless it is registered via Australia Post. 

Mammae offers international shipping to select international regions, expanding the boundaries to bring our multi award-winning products closer to you. 

We are currently shipping to New Zealand, United Kingdom, United States, Canada and Philippines.

SHIPPING RATES

We offer two shipping options for all international orders: Express and Standard. Shipping rates are calculated based on the weight and volume of your order. You will be able to see the estimated shipping cost at checkout before finalising your purchase.

• Express Shipping: This option provides faster service and is ideal for those who want their orders delivered promptly.
• Standard Shipping: A cost-effective choice for customers who prioritise value over speed. While it may extend delivery times slightly, you can trust in our commitment to dependable and reasonably-priced service.

SHIPPING TIMES 

International shipping times may vary depending on your location and the shipping method chosen.

CUSTOMS AND DUTIES

Please note that international customers may be subject to import duties, taxes, and fees imposed by their respective countries' customs authorities. These charges are not included in the shipping cost and are the responsibility of the recipient. We recommend checking with your local customs office for more information on these charges.

MISSING IN TRANSIT

For your convenience, we provide order tracking for all international shipments. Once your order has been dispatched, you will receive a tracking number via email that you can use to monitor the progress of your delivery.

Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing in transit.

Please ensure your shipping address is entered correctly. Once your order has been received and dispatched, we can not alter address details and you will be charged the standard applicable postage rate to resend if it is ‘returned to sender’. 

In the rare case you have not received your order after 14 days or have not received your shipping confirmation email, please contact us directly, at hello@mammae.com.au with your full name, and order number, and we will be happy to look into it for you. 

RETURNS AND EXCHANGES

Please review our Return and Exchange Policy for information on returning or exchanging international orders.

CONTACT US

If you have any questions or need further assistance regarding international shipping, please don't hesitate to [contact our customer support team]. We're here to help!

STATUS OF MY ORDER

When your order has been shipped, you will receive an email notification from us detailing your unique tracking number to check the status of the delivery. Please allow 48 hours for the tracking information to become available on the Australia Post website. 

In the rare case you have not received your order after 14 days or have not received your shipping confirmation email, please contact us directly, at hello@mammae.com.au with your full name, and order number, and we will be happy to look into it for you. 

We hope you love your Mammae products, however we understand that sometimes things don’t work out. We accept returns on items purchased from www.mammae..com.au within 30 days of purchase. Items purchased in a specialty retailer or elsewhere must be returned to their original point of purchase.

Note, all gift cards and selected lines purchased on mammae.com.au are final sale. We offer repair, replacements or refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy. Any benefits set out in this policy may apply in addition to consumer rights under the Australian Consumer Law. 

In the occasional event of manufacturing faults or if you are not satisfied with the quality and integrity of your product, we would replace the product at no cost to the customer within 30 days. 

Prior to making a purchase, please read this policy carefully, so that you can understand your consumer rights and what you can expect from us if you are not completely satisfied with your order.  

In all cases, original proof of purchase must be provided. Only items purchased on the Mammae website www.mammae.com.au can be returned for a repair, replacement or refund. Items purchased in a specialty retailer or elsewhere must be returned to their original point of purchase.

Note: all digital gift cards and selected lines purchased on mammae.com.au are deemed final sale.

SUBMIT A RETURN

Please email hello@mammae.com.au in advance of your intentions to return any product, so that our friendly customer service team can provide you with further instructions. Include your full name, order number and detailed information regarding your return enquiry. 

ADMINISTRATION

We aim to process requests for repairs, replacements or refunds within 5-7 business days of email receipt.

All refunds will be issued in the original form of payment upon receiving and authorising the returned goods in a reasonable and timely manner. 

SHIPPING COSTS FOR RETURNS

If the returned product can easily be shipped or returned, then you are responsible for organising the product to be returned to us. If the returned product received is deemed eligible for a repair, replacement or refund under the terms of this policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage costs incurred. 

Returned items must be sent through traceable mail as any items not received by Mammae will not be issued a return. 

In the event that we directly organise to pay for the collection or postage to be returned back to us, and it turns out the goods are not to be authorised eligible for a repair, replacement, or refund, under the terms of this policy (including under the Australian Consumer Law) then you will be required to pay the cost for collection and shipping of the returned product. 

CHANGE OF MIND

We do not offer any form of refund for change of mind purchases, have made the wrong product selection or find the same product cheaper elsewhere. 

DAMAGE DURING TRANSIT 

In the event that your order has been damaged during transit, please contact our customer service team as soon as possible. Any damaged product must be returned to us in the condition it was received, together with any packaging and other items which you received the damaged product.

Provided you have contacted us in writing within 3 days from the date of receiving the goods, we will arrange to repair or replace the damaged product. Please email an image of the parcel and product damage, along with your order number to hello@mammae.com.au for further review.

In the event of goods damaged during transit, we shall not reimburse the cost of shipping the faulty goods back to us, however we will happily bear the cost of shipping the new replacement product to you. 

MANUFACTURING FAULT

We apologise if an item you have received is not in perfect condition. In the occasional event of a manufacturing fault, please email an image of the faulty goods, along with your order number to hello@mammae.com.au for further review so that we can make things right.

We have a 30 day manufacturing faulty claims period (this excludes general wear and tear), in which case we can offer repair, replacement or refund options.

If requested by our team that your product should be returned to us, we shall bear the cost of shipping the faulty product back to our returns studio, as well as the cost of shipping the replacement product to you. 

EXCEPTIONS 

The Mammae collection has been formulated under the careful guidance of natural, safe and non-irritating formulations, however we recognise the occasional reaction with some individuals experiencing their own personal sensitivities. In the unfortunate event that you react to a product, you have the option of an exchange or refund within 14 days from the date of purchase.

In the event of an adverse reaction and if requested by our team that your product should be returned to us, we shall bear the cost of shipping the faulty returned product back to us, as well as the cost of shipping the replacement product to you.

Notwithstanding the other provisions of this policy, we may refuse to provide a repair, replacement or refund for a product purchased by you if:

You misused the said product in a way which caused the problem.

You knew or were made aware of the problem(s) with the product before you purchased it. 

Any other exceptions that apply under the Australian Consumer Law.

GENERAL INTERNATIONAL RETURNS POLICY

Thank you for shopping with Mammae. We pride ourselves on the quality of our products and our commitment to customer satisfaction. The following terms apply exclusively to international orders i.e.orders shipped outside of Australia.

Items purchased in a specialty retailer or elsewhere must be returned to their original point of purchase.

Note, all gift cards and selected lines purchased on mammae.com.au are final sale.

RETURN PERIOD

All international orders are eligible for a return within 30 days of the receipt of the order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

RETURN SHIPPING

Customers are responsible for return shipping fees for all international orders. Please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item, and we are not responsible for lost return shipments.

REFUNDS

Once your return is received and inspected, we will notify you via email. If your return is approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days, minus any original shipping costs.

DAMAGED OR DEFECTIVE ITEMS

If you receive a damaged or defective item, please contact our customer service team within 7 days of receiving your order to initiate a return or exchange. In such cases, [Your Brand Name] will cover the return shipping fees.

EXCHANGES

For international orders, we currently do not offer exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order.

CUSTOM DUTIES AND TAXES

Please note that any customs duties, taxes, or other import fees incurred on international returns will be the responsibility of the customer. [Your Brand Name] is not responsible for any fees charged by customs or other tax authorities.

FINAL SALE ITEMS

Certain items are marked as "Final Sale" and will not be eligible for returns. Please review product details before placing your order.

CONTACT US

If you have questions about your international order or this returns policy, please contact our customer service team at hello@mammae.com.au

To return an item, please reach out to our friendly Customer Care Team here with your order number and specify which products you wish to return. We will provide you with a prepaid return shipping label to mail the selected items back to our returns studio.

In an effort to reduce waste, we do not include return slips in your original order. Simply contact us here and our Customer Care Team will be happy to help you submit  your return.

Please allow 5-7 business days for your return to arrive at our returns studio. The goods are to be received by Mammae and deemed eligible for a repair, replacement or refund under the terms of this policy (including under the Australian Consumer Law).
For an authorised refund, we will initiate this transaction which will be credited back to your original form of payment (typically within 3-7 business days).

Contact our friendly Customer Care Team here and we’ll be sure to make it right.

We do not offer any form of refund if you change your mind, have made the wrong product selection or find the same product cheaper elsewhere. Exchange or gift card may be issued upon receiving the return goods in saleable condition.

If you believe that your purchase has a manufacturing fault, please email our friendly customer service team at hello@mammae.com.au with your order number and the details of the fault. Our team will happily assist you further.

OVERVIEW

This website is operated by Mammae The Embodied Mother. Throughout the site, the terms “we”, “us” and “our” refer to Mammae The Embodied Mother. Mammae The Embodied Mother offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you. 

SECTION 1 - ONLINE STORE TERMS 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

You must not transmit any worms or viruses or any code of a destructive nature. 

A breach or violation of any of the Terms will result in an immediate termination of your Services. 

SECTION 2 - GENERAL CONDITIONS 

We reserve the right to refuse Service to anyone for any reason at any time. 

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. 

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

Prices for our products are subject to change without notice. 

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

SECTION 5 - PRODUCTS OR SERVICES (if applicable) 

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: [LINK TO REFUND POLICY] 

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. 

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. 

We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. 

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

For more details, please review our Refund Policy.

SECTION 7 - OPTIONAL TOOLS 

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. 

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). 

We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. 

SECTION 8 - THIRD-PARTY LINKS 

Certain content, products and Services available via our Service may include materials from third-parties. 

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. 

We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. 

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

SECTION 10 - PERSONAL INFORMATION 

Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated. 

SECTION 12 - PROHIBITED USES 

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. 

We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. 

You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. 

You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. 

In no case shall Mammae The Embodied Mother, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION 

You agree to indemnify, defend and hold harmless Mammae The Embodied Mother and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

SECTION 15 - SEVERABILITY 

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

SECTION 16 - TERMINATION 

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. 

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof). 

SECTION 17 - ENTIRE AGREEMENT 

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

SECTION 18 - GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

SECTION 19 - CHANGES TO TERMS OF SERVICE 

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes. 

SECTION 20 - CONTACT INFORMATION 

Questions about the Terms of Service should be sent to us at hello@mammae.com.au. 

Our contact information is posted below:

hello@mammae.com.au

Thank you for visiting www.mammae.com.au. Mammae The Embodied Mother is dedicated to keeping your details private. Any information that we collect in relation to you is kept strictly secured.

Mammae The Embodied Mother (“we”, “us, “our” “Mammae”) provides you with access to our site, www.mammae.com.au. This Privacy Policy explains how certain information about you may be processed. By using this site and placing orders, you expressly consent to the use of your data in accordance with this Privacy Policy and the Terms of Use.

This Privacy Policy has been drafted under the Privacy Act 1988 (including the new National Privacy Principles) (the Privacy Act). More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.  It was updated in June 2018 to reflect the changes in the European Union General Data Protection Regulation (GDPR).

We will inform you of any changes to this Privacy Policy and post any changes to the site so that you are always informed about what information we collect, how we use it and under what circumstance we may disclose it. 

By continuing to use the site after any posted revisions, you have accepted these terms and consented to our collection, use and sharing of information as we describe in this Privacy Policy.  If you do not agree with this Privacy Policy, please do not use the site.

If you have any questions regarding this Privacy Policy you can contact Mammae The Embodied Mother as follows:

Email:          hello@mammae.com.au

SECTION 1 – WHAT INFORMATION DO WE COLLECT AND FOR WHAT PURPOSE?

Mammae will only collect Personal Information where the information is necessary for Mammae to perform one or more of its functions or activities. In this context, “collect” means to gather, acquire or obtain by any means, information in circumstances where the individual is identifiable or identified.

Mammae collects and uses Personal Information about you primarily to supply you with the products and services you order from it. Mammae also collects and uses Personal Information for related (or secondary) purposes including:

billing and account management.

business planning and product development; and

to provide you with information about promotions, as well as the products and services of Mammae and other organisations.

“What is "personal information"?

The Privacy Act 1988 currently defines "personal information" as meaning information or an opinion about an identified individual or an individual who is reasonably identifiable:

whether the information or opinion is true or not; and

whether the information or opinion is recorded in a material form or not.

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as "personal information" and will not be subject to this privacy policy.

Browsing our site and Cookies:

You may visit our site anonymously however, when you browse our store, we automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

This information includes:

· the type of browser and operating system you are using

· the address of the referring site (i.e. the previous site you had visited) and the website you leave our site to visit

· the date and time of your visit

· your server`s IP address (a number which is unique to the machine); and

· the address of the pages you accessed

It does not personally identify individual users unless the user has previously elected to identify themselves by submitting personal information.

Please visit our Cookie Policy to find out more about how we use cookies.

Contact form data:

If you subscribe to our mailing list, we will collect basic contact details such as your email and contact name. 

With your permission, we may send you emails about our promotions, new products and other updates. 

If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via the “unsubscribe” link at the bottom of each email.

You can use the online forms for a number of purposes such as to request further information about other Mammae products and services. In order to process your request, we will require you to provide us with certain personal information. This includes such details as your name and contact.

Mammae may also conduct voluntary surveys or request other voluntary information from time to time. These surveys provide Mammae with important information that enables improvement in the types and quality of services offered and the manner in which those services are offered. It will always be clear whether the information requested is mandatory or voluntary.

Account data:

When you register for an account, we collect and store your name and your email address.  This information is stored securely.

Online Platform and Payment Gateways:

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. Sodashi requires this information to help us process and manage your request.

Our online store is hosted with Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.  Shopify will store your data on a secure server behind a firewall and will use the information we collect as part of the payment processing practice.

When you add a product to the shopping cart this information will remain in the cart for an indefinite period of time unless you delete it.

When you make a purchase from Mammae’s Site the Personal Information disclosed to Mammae (outlined above) to complete purchases that you choose to make will be shared with whichever payment gateway you select.

Payment and third-party services:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

Personal information collected at this site will only be disclosed to third parties in accordance with this Privacy Policy and with the Terms and Conditions of any relevant service.

Mammae uses the following payment options:

PayPal; AfterPay and credit card via National Australia Bank.

Where you submit a payment via the Site, you will be providing your credit card details to one of these service providers. Your credit card details are not stored by the service provider and cannot be accessed by Mammae staff.

Once you leave our store’s Site or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our site’s Terms of Service.

Please refer to the individual service provider Privacy Policy for details regarding how they use and disclose your credit card details and any other personal information they collect.

Links:

When you click on links on our blog, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 2 – CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

2.1   How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time by doing one of the following:

Click on the “unsubscribe” button at the bottom of the email and follow the prompts or

Contact us at hello@mammae.com.au 

You have the right to:

request that your personal information be deleted in its entirety at any time

object to your data being processed at any time

receive the data you have provided in a “structured, commonly used, machine-readable format” and to transmit that data to another organisation;

SECTION 3 – DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

General rule. Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information collected on the Site to others.

Mammae may disclose information to its related parties. Such related parties may use your Personal Information only to the extent permitted to be used by Mammae pursuant to this Privacy Policy.

Mammae will take reasonable steps to ensure that its contracts with third parties include requirements for third parties to comply with the Use and Disclosure requirements of the Privacy Act.

Information collected at this site may be disclosed to third parties where functions are being outsourced. Mammae may also disclose personal information to law enforcement agencies, government agencies, courts or external advisors where permitted or required by law.

SECTION 4 – SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Mammae requires employees and contractors to perform their duties in a manner that is consistent with Mammae’s legal responsibilities in relation to privacy.

Mammae will take all reasonable steps to ensure that paper and electronic records containing Personal Information are stored in facilities that are only accessible by people within Mammae who have a genuine “need to know” as well as “right to know”.

Are personal account details safe when being transmitted?

Mammae strives to protect your personal information during its transmission. Mammae’s secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions.
It encrypts all of your personal information, including your name and address, so that it cannot be read as the information travels over the Internet. However, while Mammae maintains high standards in protecting your security, no transmission over the Internet or storage of information on servers connected to the Internet can be guaranteed to be absolutely secure.

Are personal account details stored safely?

Mammae takes reasonable steps to ensure the security of personal information held by it from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Mammae only permits your details to be accessed by authorised personnel.

Privacy Breach Management:

A privacy breach occurs when there is a failure to comply with the Privacy Policy.  Usually, this will result in an unauthorised disclosure of or unauthorised access to personal information.

Individuals affected by the breach will be notified within 72 hours of the breach being identified unless the breach is unlikely to result in a high risk to your rights and freedom.

SECTION 5 – COOKIES

5.1   What are they and why do we use them?

Cookies are small pieces of information stored by your browser on your computer’s hard drive. We use cookies to allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited, to determine the most popular areas of the site and generally in order to monitor usage of the site.

Most web browsers automatically accept cookies, though you do not have to.

If you wish to disable cookies then you can do so by readjusting your browser settings although please note that by disabling cookies you may not be able to register with or use all features of the site.  Our trusted third-party providers may also use cookies or similar devices to monitor and maintain information about your use of the site and understand your preferences based on previous or current site visits so that we can offer better experiences for you in the future.

For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org. 

SECTION 6 – AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Site. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If Mammae is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at hello@mammae.com.au.

PURPOSE

The purpose of this Policy is to explain what cookies are, what we use them for and how you can control them.

SCOPE

When you visit, access or use the website, mobile site, application, electronic newsletter or widget that links to this Cookie Policy (Collectively “Site”) Mammae uses cookies and other tracking technologies to deliver and improve the Site, and to display relevant content, products, services and advertising.

This Cookie Policy explains these technologies, including cookies, local storage, pixels, web beacons, and flash cookies and how you can control them.  In this policy, we will refer to all these technologies as “cookies”.

If you have any questions relating to this Policy please feel free to contact us at hello@mammae.com.au. 

SECTION 1 – WHAT ARE COOKIES?

A “cookie” is a small text file that a website saves on your computer or mobile device when you visit a website. It enables the website to remember your actions and preferences (such as login, language, font size and other display preferences) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.

SECTION 2 – WHAT COOKIES DO WE USE AND HOW DO WE USE THEM?

We use a variety of different types of Cookies on our Sites. Different Cookies have different specific purposes but in general they are all used so that we can improve your experience in using our Sites and interacting with us. Some of the purposes of the different Cookies we use are described below.

Some Cookies are essential to the Site in order to facilitate our log-in process and enable you to move around it and to use its features. Without these Cookies, we may not be able to provide certain services or features, and the Site will not perform as smoothly for you as we would like.

We may use Cookies to allow us to remember the choices you make while browsing the Site, and to provide enhanced and more personalised content and features, such as customising a certain webpage, providing relevant advertising or editorial content, remembering if we have asked you to participate in a promotion and for other services you request, like watching a video or commenting on a blog.

We may use Cookies to receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware information. If you access the Site from a mobile or other device, we may collect a unique device identifier assigned to that device (“UDID”), geolocation data, or other transactional information for that device.

We and our service providers and advertisers may use analytics Cookies, which are sometimes called performance cookies, to collect information about your use of the Site and enable us to improve the way it works. Analytics Cookies collect information about how you use the Site, for instance, which pages you go to most. The information allows us to see the overall patterns of usage on the Site, help us record any difficulties you have with the Site and show us whether our advertising is effective or not.

Social plug-in tracking Cookies can be used to track both members and non-members of social networks for additional purposes such as behavioural advertising, analytics, and market research.

Enabling these cookies is not strictly necessary for the website to work but it will provide you with a better browsing experience. You can delete or block these cookies, but if you do that some features of this site may not work as intended.

The cookie-related information is not used to identify you personally and it is not used for any purpose other than those described here.

SECTION 3 – HOW CAN YOU CONTROL COOKIES?

You can control and/or delete cookies as you wish via the settings on your browser.

You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

SECTION 4 – CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Cookie Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If Mammae is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us by email at hello@mammae.com.au.

Review of Policy

This policy will be reviewed every 12 months to ensure its appropriateness, accuracy and value.